Page 69 - Bakersfield College Student Handbook 2022-2023

STUDENT COMPLAINT POLICY AND HEARING PANEL PROCEDURES
www.bakersfieldcollege.edu/studentconduct/complaint deanofstudents@bakersfieldcollege.edu Campus Center | (661) 395-4614
The Student Complaint Procedures are established so that students can resolve difficulties/problems they encounter in college-related activities. The Student Complaint policy is designed to consider an alleged wrong against a student. Efforts will be made to resolve a complaint in a timely and fair manner. Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong.
Student complaints are taken seriously; therefore, the complaint must be of a compelling, substantive, and verifiable nature. Repeated filings of the same complaint, filings of a frivolous nature, or capricious complaints against school personnel will be considered abuse of the student conduct and/or complaint process. Such repeated filings will be referred to the College President for a decision.
This student complaint policy is designed to consider an alleged wrong against a student. Efforts will be made to resolve a complaint in a timely and fair manner. Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong. See KCCD Board Procedures 4F10(a and b) for the Student Complaint and Hearing Panel procedures. If a student feels that there was some unjust from a faculty or staff member, the student can complete this Student Complaint Form. For specific guidelines regarding the complaint process, see Policy 4F10 of the KCCD Board Policy Manual. As laid out in the KCCD policy, BEFORE submitting the completed form to the Office of Student Life, the student must first talk to the head of the department and/or respective Dean. Once the student has spoken to either individual and has not received a desired resolution, the Dean of Students will assist the student in the process with this completed form. This form is only an intake form to start a conversation with parties involved. Submitting this form does not start the KCCD Student Complaint Level I compliant process.
STUDENTS OF CONCERN TEAM
www.bakersfieldcollege.edu/studentconduct/soc deanofstudents@bakersfieldcollege.edu Campus Center | (661) 395-4614
A team of professionals from around campus meet weekly to discuss specific student cases that have been brought to attention (through instructors, early alerts, student conduct, Title IX, etc.), attended trainings and certification courses on best practices, and begun developing procedures (referral processes, suicidal student protocols, expanded informed consent, etc.) to respond to student needs. In the future, the team will begin to provide professional development to help address student concerns and how to refer students to the team. For more information, please contact any of the members of the team.
A part of the Students of Concern team are graduate student interns who attaining their master’s in social work. They are student interns working under the guidance and supervision of the Dean of Students. Their main mission is to help students to succeed by providing wrap-around services to college students by connecting them to public benefits, institution, and community resources, and addressing non-academic barriers that may hinder a student from achieving academic success. They are part of the college’s response team and are mandatory reporters. You may be visited by an intern to discuss issues that may affect your well-being and self-efficacy such as fair and equal access to financial aid services, employment, disability, and health services.
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