Page 28 - Clovis Community College Student Planner and Handbook 2018-2019

Help Desk Services
To better serve our students, CCC has created a Help Desk to assist students with accessing or navigating through the accounts listed below. The Help Desk will assist students over the phone or in person with any online issue
they may encounter while registering, adding/dropping classes, resetting passwords, uploading files, determining their username, etc. Call 575.769.4969.
C-Number for Online Services
All CCC students have been issued a
student ID number which is printed on their ID card. This ID begins with a “C” and will often be referred to as a “C-number” (example C00999999). Your C number will frequently be requested when receiving assistance on campus or over the phone.
Pathway
All CCC students have been issued a username and password to access Pathway, our online web portal. Pathway provides access to online services, student email, Canvas, and a host of other campus information. All campus announcements will be posted
on Pathway, so please check it regularly for new information. By using online services through Pathway, students can register for classes, check financial aid, make payments, print unofficial transcripts, and access other campus-related information. To access Pathway, go to pathway.clovis.edu.
Did you know you can submit a Help Desk Request through Pathway? Log in at pathway.clovis.edu. You can find Frequently Asked Questions on the Pathway webpage at www.clovis.edu/help, under “ Learn how to use Pathway.”
Student Email
CCC students will receive a letter with their assigned CCC student email address once they are admitted. CCC faculty and staff will be sending you important and/or critical information using this email address. It is the student’s responsibility to check his or her CCC email regularly.
Email as an Official Means of Communication
Clovis Community College provides an email address to all admitted students and uses email as an official means of sending information to students. After you are accepted
for admission, you will receive a letter detailing login instructions. CCC email is the appropriate delivery method for official communication by Clovis Community College with students unless otherwise prohibited by FERPA regulations. Official communications include reminders of important dates such as deadlines to withdraw from class or to apply for graduation, etc. Students should access their student email accounts via Pathway at pathway.clovis.edu. Students are also responsible for adhering to the Student Email Policy they receive when first logging into their student email account.
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