Page 16 - Lakeshore Technical College Student Planner & Handbook 2022-2023

TECHNOLOGY HELP DESK
The Technology Help Desk is located on the Cleveland Campus in the Student Resource Center. The Help Desk is available Monday through Friday to help students with LTC technology issues. For your convenience, the Technology Help Desk also has a password reset tool to change your password instantly. The password reset tool is on the Current Students page of the LTC website. gotoltc.edu/current-students.
For more information, please call 920.693.1767 or email: ltchelpdesk@gotoltc.edu Hours: Monday – Thursday 7 AM – 7:30 PM and Friday 7 AM – 4 PM
For help with issues on personal devices (not LTC owned), please contact the Computer Problem Resolution (CPR) Center: 920.693.1639 or email cpr@gotoltc.edu.
TESTING SERVICES
Testing Services administers a variety of tests including the Accuplacer; GED/HSED; keyboarding; Credit for Prior Learning test-out exams for LTC classes; HESI nursing entrance exams; and proctored instructional testing for LTC classes.
Testing Procedures:
• Appointments are required and must be scheduled 24 hours in advance. Proctored instructional testing for LTC classes must be scheduled through Navigate.
• Testers MUST have a photo ID with full name and picture.
• Testing must be completed by closing time. Please plan your time accordingly.
• Cell phones and electronic devices (including smart watches) are not allowed. Lockers are available.
• Scratch paper and pencils are provided. Calculators will be provided if approved. Personal calculators are not
allowed. All items must be returned to the proctor when finished.
• Beverages and snacks are not allowed.
• Testers may not leave for breaks after a test has started.
• Only testers are allowed in testing areas.
• If testing on a computer, no other applications or websites are to be open.
• Testing rooms are under camera surveillance and recording.
• Violations will be reported to your instructor.
For more information, contact Testing Services at 920.693.1184 or testing@gotoltc.edu.
TRANSPORTATION
Public transportation via community transit services is available to the LTC Manitowoc and LTC Sheboygan locations. For transportation to the Cleveland Campus from Sheboygan, students may ride the LTC EXPRESS Student Transit Service. For more information, visit gotoltc.edu/current-students/general-campus-information/ltc-express.
TRIO/STUDENT SUPPORT SERVICES
TRIO/Student Support Services helps low income, first generation, and students with disabilities achieve their dreams of higher education. It is federally funded by the U.S. Department of Education.
Goals Of the TRIO/Student Support Services Program:
• Provide services for academic development and assist with basic college requirements to increase college retention and graduation rates of participants.
• Improve GPA and academic success by providing academic support services, advising, and counseling.
• Provide support for participants who are actively using TRIO/Student Support Services resources to facilitate
their academic success.
• Increase the percentage of students who obtain an associate degree and/or transfer to a four-year college.
For more information, stop in the TRIO office located in the Student Resource Center, call 920.693.1690, or email trio@gotoltc.edu.
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