Page 47 - Mt. San Antonio College Student Planner & Handbook

Grievances
Forms: www.mtsac.edu/studentlife/studentgrievances.html
Students are protected against capricious, arbitrary, unreasonable, unlawful, false, malicious, or professionally inappropriate evaluations or behavior by an instructor, an employee, an administrator, an official of the College or another student. Student grievances may fall into four categories: Academic, Non-Academic, Discrimination, and Financial Aid Challenge. (AP 5530)
Issues that are not resolved at the campus level may be presented to the State of California using the State Complaint Process. Students are encouraged to follow the Mt. San Antonio College Grievance process before attempting to file a complaint with the State. To file a complaint with the State of California, use the following web site: www.cccco.edu/Complaint-Process-Notice
If your complaint is associated with the institution’s compliance with academic program quality and accrediting standards, ACCJC is the agency that accredits the academic programs of the California Community Colleges. Please visit the following website: www.accjc.org/complaint-process.
Student Appeals
Students have the right to appeal certain decisions pertaining to specific situations.
• Student Discipline and Grievances: contact Student Life
• Residency Classification: contact Admissions & Records
• Satisfactory Academic Progress (SAP): see Financial Aid
• Academic Probation/Dismissal or Progress: see Counseling
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