Page 47 - Mt. San Antonio College Planner & Student Handbook 2024-2025

Complaints and Grievances
Forms: www.mtsac.edu/studentlife/studentgrievances
Students are protected against capricious, arbitrary, unreasonable, unlawful, false, malicious, or professionally inappropriate evaluations or behavior by an instructor, an employee, an administrator, an official of the College or another student. Student complaints may be classified as grievances and fall into four categories: Academic, Non-Academic, Discrimination, and Financial Aid Challenge. (AP 5530)
Issues that are not resolved at the campus level may be presented to the State of California using the State Complaint Process. Students are encouraged to follow the Mt. San Antonio College Complaint and Grievance process before attempting to file a complaint with the State. To file a complaint with the State of California, use the following web site: californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx
If your complaint is associated with the institution’s compliance with academic program quality and accrediting standards, ACCJC is the agency that accredits the academic programs of the California Community Colleges. Please visit the following website: www.accjc.org/complaint-process.
Student Appeals
Students have the right to appeal certain decisions pertaining to specific situations. • Student Discipline: see Student Life
• Residency Classification: see Admissions & Records
• Satisfactory Academic Progress (SAP): see Financial Aid
• Academic Probation/Dismissal or Progress: see Counseling
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