Page 100 - Southwestern Community College Handbook 2019-2020

REGULATIONS
The Dean/ shall review the written grievance and conduct whatever further investigation, if any, is necessary to determine any additional facts that are needed to resolve the grievance. The Dean/ shall provide his/her written decision within ten (10) business days after receipt of the grievance.
In the event that the student is unsatisfied with the resolution reached by the Dean/Director, he/she may proceed to Step Three within five (5) business days after receipt of the Dean/Direc- tor’s written determination. Not proceeding to Step Three within the time period will result in the grievance not being heard and the matter being closed.
3. Formal Grievance – Step Three
If the grievance is not resolved at Step Two (or, given the nature of the grievance, Step Three
begins the process) the student may file a written grievance with the Executive Vice President for Instruction and Student Services (“Executive Vice President”). In order to be considered, a formal complaint must be submitted in writing using the SCC Complaint Information Sheet and Form, signed and two copies sent to: Southwestern Community College, 447 Drive, Sylva, NC 28779 in c/o Dr. Thom Brooks.
The SCC Complaint Information Sheet and Form is located in all Dean office’s as well as online.
SCC will entertain neither complaints that are not in writing or which are anonymous, nor will the college consider complaints sent electronically or through facsimile transmission. In addition, the College will not act on complaints submitted on behalf of another individual or complaints forwarded to the College. The written grievance must contain with specificity the facts supporting the grievance and the attempt, if applicable, to resolve the grievance at the informal level.
The Executive Vice President (or, depending on the nature of the grievance, another appropri- ate Vice President) shall review the written grievance and conduct whatever further investigation, if any, is necessary to determine any additional facts that are needed to resolve the grievance. The Executive Vice President shall provide his/her written decision within ten (10) business days after receipt of the grievance.
In the event that the student is unsatisfied with the resolution reached by the Executive Vice President, he/she may proceed to Step Four within five (5) business days after receipt of the Execu- tive Vice President’s written determination. Not proceeding to Step Four within the time period will result in the grievance not being heard and the matter being closed.
4. Appeal – Step Four
If the student is not satisfied with the Executive Vice President’s determination, the student
may appeal to the President. The appeal must be in writing and must provide a written summary of the specific facts and must contain any other documentation pertinent to the matter. The President will conduct an “on the record” review and, if necessary, conduct any further investigation that is necessary to ascertain the facts needed to make a determination. The President may, at his/her discretion, establish a committee to further investigate the matter and make a recommendation to the President.
The President’s decision is final.
Information About Student Complaints
The Licensure Division of the University of North Carolina General Administration serves as the official state entity to receive complaints concerning postsecondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF), print out and complete the Student Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints c/o Student Complaints
University of North Carolina General Administration 910 Raleigh Road, Chapel Hill, NC 27515-2688
For more information, call 919.962.4550 or email studentcomplaint@northcarolina.edu.
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