Page 13 - Columbia College Chicago Student Handbook 2024-2025

up, in-person appointments, via online chat, phone, or TeamDynamix tickets. If the Student TechBar staff is unable to resolve an issue, then the inquiry is escalated through TeamDynamix to the necessary areas. Additionally, staff can direct student to appropriate alternative support resources, such as tech support within the academic departments, or Information Technology, especially if issues or questions are beyond the scope of the Student TechBar to solve. REMOTE LEARNING SUPPORT students.colum.edu/information-technology/remote-learning-support Resources and recommendations for students in the event of a campus closure due to weather, or some other emergency. TECHNOLOGY TOOLBOX www.colum.edu/techrec In Fall 2022, IT implemented the Technology Toolbox program, which indicates technology requirements by department and major. The Technology Toolbox identifies: • A laptop or tablet that has faculty-recommended technical specifications designed to optimize career readiness • The software you need to succeed in your classes and profession • Additional technologies and devices that will be required by courses in each academic program As a college that prepares future creative professionals, Columbia believes it is essential our students be equipped with the technology that meets the standards for their field. With this in mind, the college has obtained licenses for many software programs students can access, free of charge. Further, faculty in each of our disciplines have recommended specific hardware and software for students to purchase independently. In addition to tech specs, the website lists links for potential discounts. For students who may need to use their financial aid package to purchase this educational technology can discuss their financial details, please contact Columbia Central at columbiacentral@colum.edu or at (312) 369-7140. TECHNOLOGY AND SUPPORT (312) 369-7001 colum.edu/techsupport technologysupport@colum.edu For technical support, contact Client Services who is available Monday through Friday from 8 a.m. to 6 p.m. For support with Chromebooks, Zoom, VDI, and other academic applications and hardware issues, please submit a ticket through Team Dynamix - https://colum. teamdynamix.com/TDClient/2029/Portal/Home/ 11