Page 163 - CVTC 2022-2023 Student Handbook

Technology
IT Service Desk
The IT Service Desk serves as the main point of contact when a technology-related problem, question, or request arises. Ready to assist, the IT Service Desk is located on the lower level of BEC.
IT Service Desk Contact Information
• Email:servicedesk@cvtc.edu • Phone:715-830-555
• Fromacampusphone:5555
IT Service Desk Hours
Semester Phone Hours:
• Monday–Thursday,7:30am–5pm • Friday,7:30am–4:30pm
SemesterBreakPhoneHours:
• Monday–Thursday,8:00am–5pm • Friday,8:00am–4:30pm
Knowledge Base & Self-Service Guides
Walk-Up Hours:
• Monday–Friday,8am–4pm
AfterHours:
• Submitanincidentviaemailorvisit
kb.cvtc.edu.
Check out the CVTC Knowledge Base at https://kb.cvtc.edu for a collection of many useful technology related guides including:
• MyCVTCaccountlogincredentialsandaccessibility.
• CVTCcomputer,mobilephone,andwirelessaccessibility.
• CVTCtechnologiessuchasSIS,MyCVTC,Office365,Canvas,andmore.
E-Learning Assistance
CVTC E-Learning Specialists are here to help students with the challenges of online learning. Please reach out if you need help with:
• CVTCtechnologiessuchasCanvas,MyCVTC,orstudentemail.
• MicrosoftOneDrive,GoogleDrive,oronlineapplications.
• Onlinestudyskills,timemanagementskillsortechnologyrecommendations.
E-Learning Specialist Contact Information:
email: e-learningsupport@cvtc.edu
call: 715 833 6464 oror set up an appointment at Calendly.com/cvtccpd/e-learning
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TECHNOLOGY