STUDENT GRIEVANCE PROCEDURE
The student should take the following steps to resolve a perceived grievance with a faculty or
staff member:
Informal Procedures
Step A.
Within 14 days in which a perceived grievance has been identified, the student should
report to the appropriate Division Chairperson, where information regarding procedures will
be given.
Step B.
The student should meet first with the faculty or staff member to attempt to resolve the
perceived grievance.
Step C.
If the student is unable to meet with the faculty or staff member or has not been able
to resolve the grievance satisfactorily, the perceived grievance may be discussed in a meeting
with the faculty or staff member’s immediate supervisor.
Step D.
If, after the meeting with the faculty/staff member and/or the immediate supervisor, the
problem has not been resolved to the satisfaction of the student, the student should report to the
Dean of Student Development. This must be done within 30 days of the initial contact with the
Division Chairperson.
Formal Procedures
Step A.
The office of the Dean of Student Development will provide
counsel to the student regarding the grounds for the grievance.
Step B.
The Dean of Student Development will attempt to resolve the problem through
informal meetings and mediation with the student, faculty or staff member, and immediate
supervisor and/or appropriate administrative officer.
Step C.
If the grievance is not resolved through the steps outlined in Step B, the Dean of
Student Development shall present the student’s documented written grievance promptly to the
faculty or staff member and/or immediate supervisor. A written response shall be
communicated to the Dean of Student Development by the faculty or staff member.
Step D.
The Vice President of Student Services will advise the student of the faculty or staff
member’s response. If the grievance is not resolved to the satisfaction of the student, the Dean
of Student Development will determine whether there is an appropriate basis for an appeal
which would entail convening the Student Grievance Committee. The decision of that
office on whether to grant an appeal is final.
The Student Grievance Committee
The Dean of Student Development will convene this Committee in consultation with the Vice President
of Student Services. The Dean of Student Development will designate a Chairperson of this Committee.
A. Composition
An ad hoc committee consisting of:
• One student (from the same academic department as the aggrieved student)
• One student (from a different academic department)
• One full-time faculty or staff member (from the same department where the
grievance occurred)
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