Page 14 - San Bernardino Valley College Student Success Handbook 2020-21

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Who to File a Grievance With?
A student may submit a grievance to any manager or employee in any area for delivery to the Vice President of Student Services who will assess which manager or vice president is to oversee the grievance process.
Student grievances should be filed with the appropriate college administrator for resolution. Examples are:
• Classroom or teacher-related issues should be submitted to the Vice President of Instruction, or designee.
• Student service or counseling-related issues should be submitted to the Vice President of Student Services, or designee.
• Building, grounds, cashiering, mailroom, switchboard, food services or police-related issues should be submitted to the Vice President of Administrative Services, or designee.
II. Time for Filing a Grievance Notice
The appropriate vice president, district manager, or designee will accept a formal written student grievance when submitted within 180 calendar days of the event’s occurrence and under the provisions specified. A grievance may be denied if the events occurred more than 180 calendar days prior to the date in which the grievance was filed in writing.
III. Student Status for Filing a Grievance
Only registered students may file a student grievance. Non-student grievances may be considered by the designated vice president or manager if the grievance is a result of a dispute arising out of the registration or enrollment process and the grievance is filed within thirty (30) calendar days of the alleged incident.
IV. Group Grievance
If more than one student files a grievance against an individual on the same issue or situation, members of the group shall select one person to serve as spokesperson/representative for the entire group.
V. Informal Student Complaint Resolution Process (Non-written)
Step 1. Every effort shall be made to resolve a student complaint at the lowest level possible. A student must first attempt to resolve the issue directly. If this is not practical or possible, or due to the nature of the problem, or failing a resolution the grievance progresses to Step 2.