Page 69 - Chaffee College Student Planner and Handbook 2021-2022

The role of the Grade Grievance Facilitator shall serve to assist all parties involved and to coordinate all scheduling of reviews and hearings. The Facilitator shall provide administrative support for the reviews and hearings, to provide a fair and efficient resolution of the grade grievance.
The Facilitator will work with the student from the initial meeting, after the Student Complaint Report form has been submitted, providing necessary forms and documents, and outlining the entire grade grievance process from the informal level, to the formal level, the Review Panel, the Hearing Panel, and the Hearing proceedings.
The Facilitator shall remain impartial throughout the grade grievance process and will avoid an adversarial role and shall not serve as a member nor vote on any matters by the Panel during a review or hearing.
Student Grievance Packet
This packet contains the necessary forms and reference documents in order to properly file a grade grievance. Properly filing the grade grievance paperwork does not guarantee the grievance will go to a hearing and/or that the student’s desired outcome will be rendered. Included within the packet are: Student Grievance Checklist, Student Grievance Worksheet, Form A: Informal Grievance Complaint, Form B: Formal Grievance Request, Form C: Grievance Review Appeal, Form D: Grievance Hearing Decision Appeal, and information regarding the Hearing Process.
Students are encouraged to read the packet carefully to ensure they understand the process.
Section IV – Informal Level
Informal meetings and discussion between persons directly involved in a grievance are essential at the onset of a dispute and should be encouraged at all stages. Every effort shall be made to resolve a student complaint at the lowest level possible. Any discussion during the informal process must be held in confidence by all parties involved. The steps within the informal level include meeting with the instructor and if necessary, submitting Form A and meeting with the School Dean.
STEP 2: MEETING WITH INSTRUCTOR
The student must contact, in writing, the appropriate instructor against whom the complaint exists, and attempt, in good faith, to schedule a meeting to present their grade grievance and resolve the concern through the consultative process.
A. Ifthemeetingbetweenthestudentandtheinstructordoesnotresolvethegrade grievance or if the instructor does not meet with the student or respond within ten (10) instructional days, the student grievant may proceed to the next step within the informal level by submitting an Informal Grievance Complaint (Form A), which is found in the Student Grade Grievance packet, and a written statement of grievance to the School Dean who oversees the class in which the grade grievance exists.
(1) The student must submit Form A within six (6) months following the end of the semester or session in which the grade is recorded to file a grade grievance.
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