Step 1
Complete a Student Concern/Complaint Form.
The form is available online at
gotoltc.edu/Assets/.../Formal%20Complaint-Concern%20Form.pdf
and in the Student Resource Center,
Career Placement Center and Student Services.
Step 2
The Enrollment Services Manager will meet with you to get initial information regarding the concern or
complaint that have been raised. The Enrollment Services Manager will also make every attempt to
meet with the other party/parties related to the shared concern to get additional information.
Step 3
The Enrollment Services Manager will attempt to resolve the concern or complaint by scheduling a
meeting with the parties involved. The Enrollment Services Manager will serve as a neutral third party
during this meeting which is designed to follow a process to resolve the concern informally. The goal of
the mediation process is to provide a resolution to the concern that is acceptable to both parties.
Step 4
If the mediation fails to resolve the matter, you will be referred to the appropriate LTC staff member to
help resolve the concern or complaint.
Step 5
If the matter isn’t resolved at Step 4, it would go to one of two Vice Presidents for a final decision. If
instructional in nature, the Vice President of Instruction would be the final step in the process. If the
matter involves anything other than instruction concerns, the Vice President of Student Services would
be the final step in the process.
CRIME AWARENESS & CAMPUS SECURITY ACT
Lakeshore Technical College is committed to maintaining a safe and secure environment on campus.
As part of the Crime Awareness and Campus Security Act of 1990, the college does provide complete
information about security awareness, crime prevention, crime reporting, crime statistics, and other
related policies. This information is made available through the Students’ and Employees’ Right to
Know and Campus Security Information flyer that is communicated annually to students and staff.
GUARANTEED RETRAINING GRADUATE-EMPLOYER
A graduate of an associate degree or technical diploma program who is a resident of this state is
exempt from the fees for up to six credits within the same occupational program for which the degree or
diploma was awarded if the graduate applies for the exemption within six months of graduation and
either of the following applies:
•
Within 90 days after initial employment, the employer certifies that the graduate lacks entry-
level job skills and specifies the deficient areas.
OR
•
The graduate certifies that all of the following apply:
•
Has not secured employment in the occupational field of the degree or diploma
•
Has actively pursued employment in that occupational field
•
Has not refused employment in that field or a related field
•
Has actively sought the assistance of LTC Career Placement Services
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