Student Complaints/Grievance Process
Students are protected against capricious, arbitrary, unreasonable, unlawful, false, malicious or professionally inappropriate
evaluations or behavior by a faculty member, a staff member, an administrator or an official of the College or another
student. Student complaints may be classified as grievances and fall into one of three categories: Academic, Non-Academic,
Discrimination, and Financial Aid Challenge. The forms and procedures for academic and non-academic grievances are
located at:
Issues that are not resolved at the campus level may be presented to the State of California using the State Complaint
Process. Students are encouraged to follow the Mt. San Antonio College Complaint and Grievance process before
attempting to file a complaint with the State. To file a complaint with the State of California, use the following web site:
californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx
If your complaint is associated with the institution’s compliance with academic program quality and accrediting standards,
ACCJC is the agency that accredits the academic programs of the California Community Colleges. Please visit the following
website:
Academic Grievances
Academic Grievances involve grade disputes. If a student files a grievance relative to a grade, the student must prove that
“mistake, fraud, bad faith, or incompetency” is the reason for the grade assignment. The student must follow the Student
Complaint and Grievance Procedures and complete the form located on the College’s website, at
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