Non-Academic Grievances
Grounds for non-academic grievances include, but are not limited to, the following:
• Any act or threat of intimidation.
• Any act or threat of physical aggression.
• Arbitrary action, violation of student rights, or imposition of sanctions without proper regard to College policy as
specified in the Education Code, Board Policy, and/or Administrative Procedures.
• Course Repetition, Withdrawals, and Enrollment Fees: Students may file complaints related to course repetition,
withdrawals or enrollment fees based on evidence of extenuating circumstances. Students should use the Petition for
Exceptional Action form and provide supporting documentation. Action will be taken by the appropriate administrator
or by the Board of Appeals. Petition for Exceptional Action forms can be found in the offices of Counseling, Admissions
and Records, and Student Life. Petitions may be submitted through the Office of the Dean, Student Services for review
by the Board of Appeals;
• Non-Resident Reclassification: Complaints can be filed with the Board of Appeals by submitting a written appeal,
including supporting documentation, to the Admissions and Records Office within 30 calendar days after notification of
the final residency classification decision. Non-Resident Reclassification appeal procedures are posted on the College’s
website:
Discrimination Complaints
Discrimination Complaints: Students wishing to file discrimination complaints on the basis of ethnic group identification,
national origin, religion, age, sex or gender, gender identity, sexual orientation, race, color, ancestry, physical or mental
disability, or on the basis of these perceived characteristics or based on association with a person or group with one or more
of these perceived characteristics, and any other category of unlawful discrimination should contact the College’s Title IX/504
Compliance Officer/Equal Employment Opportunity Programs representative, located in the Office of Human Resources,
Building 4, Room 1460, 909.274.4225. Additional information on discrimination can be found at the following websites:
• AP 3410 Non Discrimination
• AP 3435 Discrimination and Harassment Investigations
• Unlawful Discrimination
• OCR (Office of Civil Rights)
• DFEH (Department of Fair Employment and Housing)
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Financial Aid Challenge
Financial Aid students wishing to file a complaint regarding the financial aid process and/or determination should refer to the
Right to Challenge section of Financial Aid Policies. Financial Aid Policies are posted on the College’s website at:
.
mtsac.edu/financialaid/resources/policies/right-to-challenge.html
Academic and non-academic grievances must be filed no later than 30 school days (Monday – Friday), when classes are
in session, after the beginning of the primary term following the alleged violation, or 30 school days from the time that
the student learns of the basis for the grievance. To begin the formal grievance process, students may pick up Grievance
Procedures and forms from the Student Life Office, Building 9C. Students are required to meet with the Student Life Director
regarding the grievance prior to starting the process since timelines are established for every step of the process and must
be met precisely.
The process for filing and pursuing a grievance includes two levels: In Level I (informal level) the student picks up the
grievance forms and official procedures from Student Life and attempts to resolve the problem by meeting first with the
faculty member (or staff member/administrator for non-academic grievances) and then to the faculty member’s department
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