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Who to File a Grievance With?
A student may submit a grievance to any manager or employee in any
area for delivery to the Vice President of Student Services who will assess
which manager or vice president is to oversee the grievance process.
Student grievances should be filed with the appropriate college
administrator for resolution. Examples are:
•
Classroom or teacher-related issues should be submitted to the Vice
President of Instruction, or designee.
•
Student service or counseling-related issues should be submitted to
the Vice President of Student Services, or designee.
•
Building, grounds, cashiering, mailroom, switchboard, food services or
police-related issues should be submitted to the Vice President of
Administrative Services, or designee.
II. Time for Filing a Grievance Notice
The appropriate vice president, district manager, or designee will accept a
formal written student grievance when submitted within 180 calendar days
of the event’s occurrence and under the provisions specified. A grievance
may be denied if the events occurred more than 180 calendar days prior to
the date in which the grievance was filed in writing.
III. Student Status for Filing a Grievance
Only registered students may file a student grievance. Non-student
grievances may be considered by the designated vice president or
manager if the grievance is a result of a dispute arising out of the
registration or enrollment process and the grievance is filed within thirty
(30) calendar days of the alleged incident.
IV. Group Grievance
If more than one student files a grievance against an individual on the
same issue or situation, members of the group shall select one person to
serve as spokesperson/representative for the entire group.
V. Informal Student Complaint Resolution Process (Non-written)
Step 1.
Every effort shall be made to resolve a student complaint at the
lowest level possible. A student must first attempt to resolve the issue
directly. If this is not practical or possible, or due to the nature of the
problem, or failing a resolution the grievance progresses to Step 2.
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